Johara Tours is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services or visit our website (joharatours.co.ke). By accessing our services, you agree to the terms outlined in this policy.
1. Information We Collect
- Personal Information: When you make a booking or inquiry, we may collect personal information such as your name, email address, phone number, passport details, and payment information.
- Non-Personal Information: We may collect non-identifiable information such as IP addresses, browser type, pages viewed, and other similar data for analytical purposes.
- Cookies: We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us understand user behavior and improve our services. You can choose to disable cookies through your browser settings, although this may affect your experience on our site.
2. How We Use Your Information
- To Process Bookings: Personal information is used to confirm and manage your tour bookings, send confirmation emails, and communicate important tour-related updates.
- Customer Support: We use your contact details to respond to your inquiries, handle complaints, or provide customer service.
- Marketing and Communications: With your consent, we may send promotional emails about special offers, new services, or travel tips. You can opt-out of these communications at any time by following the unsubscribe link in the email.
- Analytics and Website Improvements: Non-personal data helps us analyze user trends and improve the usability and content of our website.
3. Data Sharing
- Third-Party Service Providers: We may share your personal information with trusted third parties, such as hotels, transportation companies, or activity providers, to ensure smooth travel arrangements. We only share the information necessary to fulfill your booking and services.
- Legal Requirements: Johara Tours may disclose personal information if required by law, in response to legal requests, or to protect the rights and safety of our company, clients, or others.
4. Data Security We take the security of your personal information seriously and employ technical and administrative measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet is 100% secure, and we cannot guarantee the absolute security of your information.
5. Data Retention We retain personal information for as long as necessary to fulfill the purposes outlined in this policy, such as completing bookings, complying with legal obligations, or resolving disputes.
6. Your Rights
- Access and Correction: You have the right to request a copy of the personal information we hold about you and to correct any inaccuracies.
- Deletion: You may request that we delete your personal information, subject to certain legal obligations.
- Data Portability: You can request to receive your personal data in a structured, machine-readable format.
- Opt-Out: You may choose to opt-out of marketing communications at any time by following the unsubscribe link or contacting us directly.
7. Third-Party Websites Our website may contain links to third-party websites. Johara Tours is not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before sharing any personal information.
8. Changes to This Policy Johara Tours reserves the right to modify this Privacy Policy at any time. Updates will be posted on this page, and the date of the latest revision will be indicated at the top. Please review this policy regularly to stay informed about how we protect your data.
9. Contact Us If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us
